Asterisk Queue Monitoring


In order to run Queue-Tip you will need:
  • ruby (>= 1.8)
  • rubygems
  • rails (>= 2.3.2)
  • adhearsion (>= 0.8.1)
  • fastercsv rubygem

Asterisk Manager Interface Setup

Make sure that the Asterisk Manager Interface is enabled.
From the asterisk server:

1) Open /etc/asterisk/manager.conf with an editor and set the following*:

enabled = yes
port = 5038
bindaddr =

* Note: set bindaddr to the server's IP address.

2) Create a user to access the Asterisk Manager Interface; insert toward the bottom of manager.conf*:

secret = secret420
read = system,call,log,verbose,command,agent,user,config
write = system,call,log,verbose,command,agent,user,config

* Note: In the above example, 'queuemanager' is the username and 'secret420' is the password.

3) You must reload the manager asterisk module by either restarting asterisk or 'module reload manager' from within the Asterisk CLI. Refer to Asterisk documentation for further information.

Obtaining Queue-Tip

You can obtain released packages of Queue-Tip from:



If you wish to obtain from github.com, run:

$ git clone git://github.com/thedonvaughn/queue-tip.git

You can obtain the upstream source via git, run:

$ git clone git://rubyists.com/gits/queue-tip.git


In order to have Queue-Tip load the queue_log file for reporting, it's easer
to install Queue-Tip on the same server as Asterisk*.

* Note: It is very much possible to setup Queue-Tip on a different server than Asterisk
and still have the queue_log loaded for reporting, but it is currently unsupported and
takes some modification of the setup. This will be a feature in Queue-Tip very soon!

1) Make sure you have Adhearsion installed by either running:

$ sudo gem install -r adhearsion


$ rake gems:install (from within the Queue-Tip working directory)

2) Make sure you have the fastercsv rubygem installed by either running:

$ sudo gem install -r fastercsv


$ rake gems:install (from within the Queue-Tip working directory)

3) Open up and edit config/startup.rb based on the Asterisk Manager Interface settings*:

config.asterisk.enable_ami :host => "localhost", :username => 'username', :password => 'secret', :events => true

4) Now you must start the Asterisk proxy; from within the Queue-Tip working directory issue

$ ahn start bin/ami_proxy
INFO ahn: Starting DRb on localhost:9050
INFO ahn: Adhearsion initialized!

5) Next, like any Rails application, we need to create a database that Queue-Tip
can connect to and use. In this setup, we will be using sqlite3* as our database.
This will require the ruby-sqlite3 rubygem. To install ruby-sqlite3, run:

$ sudo gem install -r ruby-sqlite3

* Note: We can use mysql, postgresql, or oracle as our database.
Refer to the Ruby on Rails documentation for further information.

6) Open up and edit config/database.yml to define the databases. Here is our
database definitons*. Refer to Ruby on Rails documentation for more info.

# SQLite version 3.x
# gem install sqlite3-ruby (not necessary on OS X Leopard)
adapter: sqlite3
database: db/development.sqlite3
timeout: 5000

# Warning: The database defined as "test" will be erased and
# re-generated from your development database when you run "rake".
# Do not set this db to the same as development or production.
adapter: sqlite3
database: db/test.sqlite3
timeout: 5000

adapter: sqlite3
database: db/production.sqlite3
timeout: 5000

7) Create the database*, run:

$ rake db:create

* Note: By default in Ruby on Rails, you are in the 'development' environment.
Refer to Ruby on Rails documentation for more info

8) Populate the database*, run:

$ rake db:migrate

* Note: By default you are in the development environment so this
will populate the development database defined in
config/database.yml above.

9) To start up Queue-Tip in development mode, run*:

$ ./script/server

This will start up Queue-Tip on port 3000.

* Note: I suggest using 'mongrel' webserver for development in rails, run:
$ sudo gem install -r mongrel' to install
Once installed, /script/server will run mongrel by default.

10) Open a web browser and connect to port 3000 of the server; i.e.
Congratulations! You are connected to Queue-Tip.